Many local businesses are adjusting their day to day operations under the new COVID-19 state guidelines regarding large gathers. The following is a summary of what CommCan is doing as a company, and what it is seeing in terms of customer behavior:
Company actions include:
CommCan has marked “X’s” on the floor for customers/patients to stand on. Each X is six feet from the next closest X.
CommCan has closed every other cash register in retail stores to allow sufficient distance between customers/patients at the points of sale.
All employees are wearing gloves.
CommCan’s streamlined process (pre-packaged) allows for extremely fast transactions (average time is under 4 minutes).
CommCan is encouraging online ordering, which allows for extremely fast in-store pickup.
CommCan has reiterated its policy for any employee feeling any flu-like symptoms to stay home from work and contact their primary care physician. No paperwork is required to qualify for sick leave.
CommCan has assured all employees that if they are forced to miss work due to this virus – no matter the duration – that their jobs will be there when they return.
What CommCan is seeing in terms of consumer behavior includes:
CommCan is experiencing an increase in number of patient/guest visits as well as an increase in average dollar amount per transaction. It would appear that people are “stocking up” in fear of one (or more) of the following situations:
They themselves are forced to self-quarantine
A federal or state temporary shut-down of all retail establishments; or
A shortage of product
In terms of the patients/customers themselves, some are wearing masks and gloves but most are wearing neither. They are almost all in good spirits and appreciative of the very visible measures we have taken.